I'm pretty shocked by some of the reviews on here. I actually yelped it after visiting expecting to see 5 stars. My experience has been excellent. Honestly I've never had someone go more out of their way to help me at a pet store. The woman who helped me went as far as taking four separate harnesses out of the packaging to make sure I found the perfect fit for my dog Peanut. I also had a lot of questions about weight loss and new types of food and treats for my dogs. The woman spent at least 30 minutes with us going over everything. She even gave me this awesome equation to figure out how many calories my dogs should be eating to lose weight. Also my dogs actually love the food and treats we got there. Definitely a pet essentials customer from now on.
Also their prices were no higher than big box pet stores. That's just my opinion but a couple things we got were actually a little less. Doesn't strike me as a store trying to run a holistic monopoly - just a local pet store with great products and awesome customer service.
*side note...the pet wash area they have looks pretty good. Haven't tried it yet but so plan on it and will update.