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| - Best dumplings I've ever had. O..M..G. That was a culinary showstopper. So far I've tried the Sweet Pork Belly and the Pork and Chives. Unlike some other dumpling spots I've tried recently, the filling has a wonderful texture and full of meat. The dumpling itself is supple, and has a nice bite to it. Not too doughy or mushy, just the right amount of give to it.
But here is what really sets them apart: THE SAUCE. You'll see a lot of Yelpers here just ranting and raving about the sauce, and I promise you it's not over-hyped. I can't believe that with 26 years on this earth, I haven't found anything even remotely as dynamic and harmonizing as that sauce. Lots of ginger flavor with punches of garlic, chili oil, sesame, countless other notes. Forget multi-dimensional, it's omni-dimensional!
They've got a good system for queuing as well. They are the first truck I've seen that gives you a pager with your order. Really neat and frees up the order taker from having to keep track of a dozen names at a time! Their locations and schedule is regularly maintained on Facebook and Instagram as well.
..So, why 3 stars? One word: Service. I've been there a grand total of TWO times so far and both this week, yeah the food was that good. I hate to say it but both times they just weren't... friendly... at all. The first time, the person taking the order seemed very rushed and impatient. The lady behind me was asking about the peanuts in the sauce and no one even acted like they wanted to answer the question.
I thought maybe they were having a bad day, or someone had called out who was supposed to take some of the workload. Well today, I got a lot of the same in a much less busy environment than the previous visit. Walked up to the truck with no one in line and I simply asked if they would split the dumpling order of 10 between two flavors. The order taker looked at the other girl cooking the food and before she could even finish the question she just shook her head no without even looking at me or the girl. Idk, it just seems like a little bit of service could go a long way. Don't change the way you do things, but at least offer an apology or a reason, maybe look at the customers that are buying your (relatively speaking) expensive dumplings.
Imagine a military cadet fresh out of The Citadel who graduated with honors, top of his/her class, best there is. Then, throw 'em out in the war with no battlefield experience whatsoever. That's where these guys are now. They have the technical aptitude and culinary mastery to make the best product in their class, but they need to polish the hospitality basics or risk alienating their core customers. I mean really, I have no problem paying $9 for dumplings this good, but at least smile? =D
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