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  • I never actually got a car. So this is a review based on how difficult the process to get a car was. Our insurance opened a reservation at this location during collision repair. The website said that the location was open until 5 pm and the local auto shop confirmed that. The Hertz corporate customer service called me to confirm and gave me the number for this location. We thought it was all good. After scheduling our repairs, I began calling this Hertz location. We called about a dozen times between 2-5 pm over multiple days. The answering machine sounds like a generic cell phone. We left a message once and the next day the outgoing message said that their voicemail is full. So we called our insurance who stated that their information shows that this location closes at noon. They quickly found us a new location and got us on the line with them. (Yay StateFarm!) This other location seemed confused when we told them what was going on. They said that the Hertz at Henderson Executive should be open til 5 pm. So I am still confused about what their true hours are. Anyways, the other location was extremely helpful and has our business. Getting a rental car can be stressful enough. Don't make it more difficult with this location.
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