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  • Call them today, about 1 pm, nice lady ask questions and finally say, carpet cleaning for my house will be $79. I say "ok, great" and schedule an appointment. I have choice from 2 different times - between 3 and 5 and 6 and 8, I choose one between 6 and 8. Just hour and half later that lady call me and say "Guys on the way, will be there in 30 min!" I say "What?!" Because its 2 - 30, not 6 pm when I suppose to be home! But I nicely say, ok, I can see them in one hour and lady agreed. Ok, I get home in 45 min and immediately see they's car and one guy named Eric. He not very friendly but ok, I invite him inside of the house and expect him start cleaning, but he ask me how much I told by phone I will be charged. I told him and he start talking if I have cash - I do - then he say he will do "testing" first. He "test" carpet and find out dirt comes off easily... so he decide to ask me WHY I cleaning, to move-in or to move out and get deposit, when he find out its for move-out, he say I will not get deposit back unless I upgrade to "cleaning with chemicals" instead of "just steam cleaning" and it will cost $455 "because he will need use 2 or 3 different chemicals". Why I need pay for "cleaning" if carpet not gonna be clean?!? I better rent RugDoctor in Home Depot for 2 hours and pay just 39 bucks total! I say Its BS and I not gonna pay that, then he show me paper and told me sign it where it says "warranty voided" and he will clean with just one chemical.... for $275! I say I not gonna pay that so he say he not gonna cleaning and I should pay him $20 just 'for showing up"! I say I not gonna pay for all that hassle he give to me and he should go. I don't mind to give 20 bucks tips for good job but not gonna pay for workers like that, he call manager, manager told him scare me more, I guess, so I'll pay, because he trying to push by saying bad things but I take pic of that paper he make me sign and say he leave or that BS with start price and final price will be posted online - and he leave. I can say, I'm NOT recommend this company!
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