I was in need of a back wax and Rachel fit me into her extremely busy schedule the very next day after calling her. The hard wax she uses was the best wax I've had used on me and I've been through a lot of spas. No mess and I didn't break out and it was surprisingly less painless than those other waxes. I will be definitely returning for her services again. The business is a little hard to find since there is no street signage but rest assured it's right in there tucked away in the back. Her office was extremely clean and nicely decorated too.