I was very impressed with the customer service and wash about 2 years ago. Since then each time I go back it's worse and worse. The wash takes too long and is never thorough. I took my car three times before demanding they wipe down an obvious spill on one of my back seats. I even had my car detailed and waxed here and they left a ton of wax residue in the window sealing and details of the car. I returned after my wax because I needed a car wash and had a few free passes from the detail and they tried to sell me a detail telling me that I had tons of wax residue. I couldn't help but laugh and ask them to look up my license plate and ask if it was them who had detailed my car last. They were embarrassed. The only reason I didn't point out this wax residue immediately, the day my car was finished, is because they never called to tell me if was done and I called them close to closing and they told me it had been down for about an hour or so. When I arrived no one was there to talk to and my keys were given to me by the gas station clerk. GREAT SERVICE. NOT!!!! Won't go back, even for my free washes. This place has taken a dive into the dump.