I called and got a last minute appointment...which was a great bonus because the stylist stayed to do my hair. Walking in I felt so welcome and the salon for being DT did not feel stuffy. I had varying colors in my hair and wanted to go lighter blonde. The stylist walked me through different options to get my hair lighter and we agreed on an option. My hair turned out great!!!! It still needs a few more processes to get it where I want it (my hair was that bad before). The stylist was Danica...she was great and has lots of other great reviews on google:)