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| - The folks at NHC-Op are always helpul and friendly when I call, even when I am super agitated with my provider, the staff has a way of making everything okay. For example, I recently had an issue with a provider and they immediately sought to help solve the problem. Here's the reason I had to contact them and the reason they only got 4 out of 5 stars (lack of providers for mental health care):
Nevada Health Co-Op provides only Harmony Healthcare as a provider, so we have no choice...The following happened at Harmony Health Care....
My daughter suffers from anxiety attacks which she has been seeing a Dr. for now for about 5 years. With the help of Obama Care, she finally has coverage for services where she had to pay $100 per month to see her Dr. before. So, I (and remember I said 'I') made an appointment to see the new Dr. at Harmony Health care to get her meds but they only would see her for the initial consultation...no meds. Had to go back for emergency appoint. with her old Dr. to get the meds. 2 weeks later she was seen by her new Dr. who graciously gave her a six month RX because she was quitting but would not say why. She said something to the effect of, "you'll know why!"
Well, it's time to set up another appointment and I think I found out why she quit! The staff was rude and inconsiderate. They refused to let me (her father) set up an appointment for her and said she would have to call herself. AS I SAID, SHE HAS BAD ANXIETY!! I asked to speak to a supervisor, she told me that I would have to send in a form stating it was alright to talk to me, I said I wasn't requesting any information but was only trying to set an appointment. She then told me, "There's nothing I can do!"
AIN'T THAT THE TRUTH!!
WE NEED MORE CHOICES FOR MENTAL HEALTH CARE!
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