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| - My partner and I have dined at Carrabba's on Eastern several times in the past and have always had a pretty decent experience until last night (1-25-28).
The service was sub-par from beginning to end. The first thing the food server told us when she came to our table was there were several other customers seated in her area at the same time. Consequently, I don't fault the server for the poor service (very slow & order came out wrong), but rather management.
I ordered the salmon, but specifically requested that none of the seasoning sauce be used. I asked that no seasoning be used except for some fresh garlic.
When my salmon came to the table it had the seasoning sauce on top. When I told the server my order was wrong, It was promptly taken back with the assurance that the mishap would be corrected.
To my surprise, the server came back in lightening speed with my salmon minus the sauce on top. However, it was quite obvious that the cook simply scraped the sauce off, threw it on the grill for a few minutes, and tried to present it as a whole new order!
When I noticed the newly delivered salmon was the same salmon as previously brought to my table, I declined the food.
Both the server and manager offered to re-do my order again, but by this time my partner was already halfway done his meal, and would have been completely finished when my new order came out... Isn't most of the enjoyment of dining out with someone special, eating together?
Despite the slow service, incorrectly prepared order, and the unprofessional attempt by the cook to disguise my old salmon for a completely new piece of fish, I still would have given this restaurant two or three stars, based on my previous visits.
However, when I received the check, I was shocked to see that the only item that was subtracted from the bill was "my" food order. I was charged for everything else, INCLUDING my iced tea!
As a result, I had the displeasure of paying $50 for the opportunity to drink some iced tea, nibble on some bread, eat a small bowl of soup, watch my partner eat his entire meal, and then leave the restaurant HUNGRY.
Taken in its entirety, I think my overall experience warrants a one star rating.
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