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  • We always like to come to Springers on Friday for their fish fry until a few weeks ago. We came to meet our friends and put our reservation in for four and went out to wait on the deck for our friends. The place was busy like it always is on a Friday and we were happy to have a drink and wait. When we went outside, there was one man band playing, it was good but very loud so we went to a table that was farther away and ordered drinks while waiting for our friends. When they arrived we had a drink and told the waitress we had reservations inside and asked if the fish fry was available outside and she said the fish fry was available, but it wouldn't include the salad bar or bread and that it came in a basket with fries or fry chips, no baked potatoes. So with those items not included we asked the waitress if it was cheaper, assuming the salad, rolls and potatoes were not included which she said of course. So we all ordered a fish basket with fries and more drinks. When our dinner came the fries were under cooked and soft. The fish was good and the it starting raining hard so we had to run inside with our basket and eat standing up, which was not a problem. The problem was when we got our bill we were charged $12.95 for a soggy fry and fish basket, the same price of what you would pay inside, out of the rain with a salad, rolls and baked potato. We asked the waitress why she charged is the inside price and she had to check with other waitresses and said they are the same price. We were very upset that she had lied to us before dinner where we could have waited for our reservations. On our way out I couldn't leave without speaking to someone higher up on how we were wronged. And spoke with one lady who confirmed they were the same price and the the head lady who really said the same thing and was rude talking and having fun with staff during our conversation. I think the customer service needs a refresher course on how to treat the guest who is spending $100 on dinner and drinks with their family and friends! An apology would have been a good start! We will definitely be looking for a fish fry with a fair price for either a sit down dinner with a salad or a fish basket elsewhere. Please..... Anyone heading to Springers for a Friday fish dinner please keep this in mind!
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