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| - I visited this restaurant on July 6, 2011 and found the experience quite frustrating.
There is no clear signage as to where to place an order, so I ended up standing at the sandwich counter for several minutes while being ignored by the staff. I finally decided to walk down to the cashier at the back of the restaurant to inquire as to where I should be placing an order, and she hastily directed me back to the sandwich counter. I returned and managed to get the attention of one of the staff and placed an order for a soup & sandwich. I was soon handed a bowl of soup, but no tray. I looked around in the vacinity for a tray, and had to ask where they were. They were back by the cashier. Odd, but ok. I put the soup down, retrieved a tray, came back, and waited for the sandwich. When it was all ready to go, I went back to the cashier and paid after she had messed up my drink order several times, which did nothing to improve her mood. I looked around and found a table, only to realize I hadn't been given any utensils. I looked around the tray area for spoons, but couldn't find one. I went back to the now clearly aggrivated cashier and asked her for one, and she directed me to a spot obscured in a corner behind the cashier and drink cooler.
All in all, there was no signage, and the layout of the ordering/trays/cashier/utensil station was only apparent if you're used to coming here or a member of the staff. The portion size was quite large, but I didn't want to pester the already annoyed staff with a request for to go packaging. The staff was rude and inattentive. I would not go back, since the food wasn't good enough to outweigh the poor service and bewildering lay out.
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