I went in to have my new engagement ring steamed cleaned after only having it for about two months. I was told I had 5 loose diamonds on my platinum pink diamond ring after the tightened them without my consent. They told me that is very common. At the time I felt uneasy but believed them and did not know better. I left my ring with them for about 45 minutes. The jeweler then tried to charge me an absurd amount for all the loose diamonds he tightened (without my consent). After, I called my jeweler in NY bc my ring is insured and under warranty. He said that's not possible with a brand new ring, maybe two months old from the time I received it. I then had a trusted jeweler friend of ours take a look at my ring and he told me that my scalloped prongs that they touched are now round. I will not be returning ever. I am beyond upset. Lesson learned stick to a high end (trusted) jeweler when handling your expensive jewelry. These guys lack experience and just want to make money. Awful experience, and we had to send my ring back to NY to get it fully fixed by a laser.