This was my first time renting a car outside the U.S. Unfortunately, I don't remember the names of the two gentlemen who helped us, but they were were very helpful and friendly.
The process was simple and quick from start to finish. They provided us with the vehicle we requested (mid-size vehicle), a navigation system and additional insurance. We only needed the car for a day trip and returned it that night itself.
The only thing I disliked was the parking garage, it was definitely very narrow. They are located near the Marriott hotel.