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| - Is this David the same person? He must really turn it up for his full-price customers. Maybe it's because I came in with a Yelp certificate, but i did not get the stellar "David" experience everyone is talking about. When I came in, absolutely no one greeted me. He was at the front desk on the phone and didn't even LOOK at me. He got off the phone and still didn't address me. Meanwhile, there is a sweeping/helper girl who is not sweeping or doing anything who just stands far enough away and turns her head away from me. Am I invisible? Why don't I have this superpower when I need it?
So, I've been there 10 minutes and no one has offered to take my heavy winter coat, get me a water or even tell me to "please have a seat." I toss my coat across the chairs and hope someone will get the clue. Nope. These people are clueless.
A middle-aged woman comes in and David immediately starts joking and flirting with her - still, he doesn't even say a "hello" to me. I ask the woman if she likes it here and she raves about how fantastic David is.... Why bother offering a half-price haircut deal if you don't want to meet/deal with/acquire new customers?
I finally go to the woman who is doing nothing and ask her if she can take my coat and if I can have a water. She seems shocked out of a spell, but smiles and does what I ask - nothing more. It's been about a 25 minute (very uncomfortable) wait, which is ridiculous for a place where the cheapest cut are $60-80, and I'm on the verge of just walking out.
Finally, my stylist, Sarah, is finished with her client. She rushes over to me and says she's almost done and will be right with me. So, apparently some people are immune to the effects of my invisibility cloak - that's nice to see.
Sarah to the rescue! This stylist is immediately friendly, bubbly and warm. Before long we are chatting and laughing. She seems to have a really solid understanding of my fine hair and we come up with a game plan together. The cut and shampoo is quick, quick, quick. It's looking really good when we're nearing the blow-dry. This is where Sarah saves this place. I am not sure if she does this because she realizes I've waited a long time, or if it's just because she loves to have fun with hair, but either way, she actually ends up styling me with a curling iron - something I am incapable of doing myself. So, I actually got a real style done along with the cut. I gave her a tip of what would have been the full amount and left, smiling and headed to my Local to show off my shiny new curls.
I'm hesitant to go back because of the terrible front desk service, but Sarah has given me the best cut I've had in this neighbourhood, and her warm, cheery vibe makes up for the other sullen staff. Thanks for saving the day!
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