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  • Yikes! Awful experience. My husband is a popular guy, in lots of weddings in the last couple years and he's an unusual size -- 44 Long. Returning the tux rental this morning, I was planning on being in Monroeville today so I dropped the tux off at this location. The staff was rude and snotty. Sensing a terrible attitude might make items "get lost" during the return process, I gently asked for an itemized receipt to ensure all pieces of the ensemble were checked in. I had to remind the employee to check the shoes in, as well. She in turn, thrust the socks at me. "These are his to keep". Actually, we returned them, unopened and with the tags still on, because some moron thought a size 15 shoe would go well with a size 10-12 sock. Later, I called to clarify - exactly what was the size of his tux and what was the size of his suit he purchased 2 years ago (the same suit he wore a month ago to attend the symphony). Ah. Men's Wearhouse to the rescue. You see, his tux was a 48Long and his suit is a 44Long. So, during the pickup on Thursday at the Waterfront location - for which he was measured 12 weeks ago - I asked "why is this thing like a trash bag on my handsome stud", their response of "oh sorry, nothing we can do about it" was a complete lie. Future grooms -- rent your tux from a local provider. Or, better yet, send your groomsmen to a professional tailor to get measured for free. Then, order your tuxes online from Vietnam. You'll get a tux to keep for the same price as a rental from a craptastic wage slave in the US.
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