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  • Booked two rooms and specified that I needed non-smoking and two beds in each. I, along with the rest of my party, arrived at 6:30 pm only to find a very rude "Betsy" with a sharp tongue and attitude taller than the North tower curtly ask me if I wanted the rooms or not after she explained we'd only get King rooms, different floors, and one room would have to be a smokers room. I asked for a manager, she said no one was there (c'mon, it's a casino!). I asked for a manager to contact me - no one ever did. On our way to search for the "North Tower", my mother asked a floorperson for directions and was rudely told to look up and follow the signs. Yes, it was Mothers Day weekend and no, it wasn't all that busy. Their parking garage was consistently half empty. In the room, the coffee maker had stale and mildewed coffee grounds in it, the shower wouldn't turn off all the way, and the hallway reeked of marijuana at night. The only positive was the housekeeper when she asked to come in and check in via our phone. Wall plugs were scarce so have fun plugging in your devices. Even the alarm clock was on the other side of the room and not on the table between the beds. Yes, we finally got Two beds but it was at the sacrifice of this disgusting room and hotel. I would never, ever recommend that anyone stay here. Oh, and Betsy (if that's her name because she was not wearing a name tag) needs to be fired immediately. There's nothing hospitable about her and yet she's working in the hospitality industry. Four Queens should be ashamed!!
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