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| - I recently was in the market for a new car for the first time in my life. I fancied the Veloster and did plenty of internet research on not only that car, but many other cars as well. I also did a comprehensive, months long analysis on my own credit situation and where I would potentially fall in line as far as financing would go. I went to this dealership, Planet Hyundai, to test drive the car. After I drove the car and explained to the salesman that I was just beginning the process and I wouldn't be purchasing the car that evening, the salesman asked if I could wait around till he explained to his manager why I was leaving. At that point I felt the boiler room attitude. But since I know the best deal when buying a car will always go through a sales manager, I waited. Their internet inventory listed the car that I drove at approximately 19000 after rebates. The manager came out and asked if 15000 would get me into that car. I thought that was a great deal, but I still needed to get some ducks in a row. A couple days later I came back. The car I drove was still in their inventory as per their internet page, but I was hoping to get into a slightly upgraded model. This was a 2014 manual car with some bells and whistles. The only thing departing this car from the one I test drove was push button start and navigation. On the site, this car was listed as 2000 more than the one I drove, which makes sense with those upgrades. But when we started talking price for the car, they came at me with a 23000ish number, 8k more than the offer for the slightly downgraded model, which was frankly absurd. Now I understand that this was a different car, but not 8 thousand dollars worth of difference. And, when we discussed what I'd be paying monthly, the numbers they were throwing out far exceeded the amortized loan amount for the percentage rate they offered me. It's as if they thought this wasn't the 21st century and that I wouldn't have an amortization calculator with me. The sales manager, Carlos, who initially threw out that 15k number was now working a different, obviously more nefarious angle. And with numbers like they were putting together on my monthly not equating to the overall number, by a huge amount in their favor, it was tantamount to He has to know that these tactics are antiquated in the internet age and some show more respect to those looking to deal in earnest for a new car. Needless to say, this first time car buying experience was nothing like I had hoped it would be: fun and exciting. I walked out and promptly began dealing for a much better car. I bought a Mazda 3 touring hatch with all the bells and whistles, including navigation and the push button start the very next day for less money, less interest on the loan, and immeasurably less hassle. In fact, the experiences were such polar opposites that I normally wouldn't have Yelped this if not for the stark contrast between both customer service experiences. If I hadn't been treated so well the following day at the Mazda dealership, I likely would never have known how poorly they treated me here at Planet Hyundai. I guess I can say that Carlos did me one favor and tried beating me up so badly that I had to leave, making it possible for me to get a much better value on a much better car. Hyundai as a company should heed this post and realize that dealerships like this are giving them a bad name.
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