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| - Do not expect your flowers to be delivered on the requested date if you order from Phoenix Flower Shops.
My boyfriend arranged for flowers to be delivered to me on Valentine's Day and they never showed up. They even had my phone number, and they never called me. So my boyfriend called Phoenix Flower Shops, and they asked him if he would rather have a refund or have them delivered the next day with no refund. No one wants Valentine's Day flowers delivered on February 15th. He took the refund, but I was very disappointed that they didn't offer anything else... Not delivering flowers on Valentine's Day is a huge screw up of you ask me.
So I came into work today, and lo and behold- these stupid flowers are here. A coworker told me that they showed up after 5 pm- after work hours, after I had left work, and coincidentally after we had called them yesterday. So I called Phoenix Flower Shops this morning and didn't get much more than "Sorry, if you don't want them then that's your decision to throw them out." Really?? So I asked the person on the phone if that's the best thing that they could do, say sorry for messing up Valentine's Day flowers and tell me to throw them out? She goes, "Well what would you like me to do for you?" I said, "I really don't feel like it's my job to throw ideas at you. You should be throwing ideas at me." So she offered a gift certificate for my boyfriend.
I'm glad that they finally offered something after all of that, but so frustrated that we had to call twice! Yeah, the flowers are pretty, but don't expect them to be delivered on the requested date and don't expect them to offer anything other than a refund for falling so short of what's expected from a flower shop that is supposed to deliver on time.
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