Arrogant and Cocky Jerk! Thanks to that guy we will never be going back to Goodyear/Superior on Craig and Decatur. We have been coming here for years for both of our family vehicles and today will be the LAST! We used them because they are affordable and in the neighborhood but I'd rather pay a little more to the other guys now for the same service then deal with unorganized and unprofessional people. We didn't make an appointment to service our car today and we knew it was going to be a wait so we dropped our car off today at 11:45 am and we were told to come back at 1pm to pick up car. We came back at 1 and our car hasn't moved...i asked the guy NICELY at the front desk how much longer and he YELLS at us and says that he does not know and opens the service door to the garage and yells out who has the keys to the flex! Then turns to us and says that they are about to work on it now...then I asked him how long it's going to be...he said it's going to be a quick 45 mins! I told him I don't want a quick rushed job please...then he yells at the other guy to grab my keys and I asked him why?? His reply was..."I thought you didn't want us to work on your car".All I said was I didn't want you to RUSH on my car! Then he looked at me dumbfounded lol..why are you yelling I asked. Are you mad at me? You talk to me so offensively!! Why are you being so offensive?? I just want an oil change...His answer was "he's a loud guy!" I have had enough of your rude and arrogant attitude KARL REISER! This is not the first time you've treated us (paying loyal customers) with disrespect but it will be the LAST time and I pray that corporate reprimand you and your actions. I asked for my keys and walked out quietly. Good Riddance!