Hertz on Baum Blvd is really awful. Do not rent a car from them. I rented cars for them at least 7-8 times because I had to travel to interviews and did not have a car at the time. I had no other choice because they are walking distance from where I live. Here are my complaints:
1.) The last time I rented a car, the gas tank was only HALF full. Can you believe that? They supposedly did a full "check" before giving me the car, but they somehow did not check to see how full the tank was. Of course I had to fill the tank prior to returning the car so that they would not charge me boat loads of money. Irresponsible.
2.) One lady who works at the front desk is rude. She kept pressuring me to purchase expensive car insurance. When I told her no thank you, she KEPT pressuring me over and over again. That is just bad customer service. A customer has a right to their decision, and if they say no once, you have no business to push them. She really needs to learn how to talk to customers politely. Reading the other reviews on this website, my points here are reinforced.
In spite of this really cold weather right now, I will be using Enterprise to plan my next trip this weekend, even though I will have to walk and take the bus in this freezing weather.