Update 9/25/07 - Received a phone call from a salon manager today. The $85 I spent to get my haircut corrected (not to mention the time) will not be reimbursed. She stated over and over again how they offer a 100% guarantee...apparently not. She just didn't understand why I wasn't willing to risk yet another haircut with them. I told her I just didn't have faith in their services. I don't think you should either...
Update 9/20/07 - I got another cut and color in August. Color was wonderful as always. Cut was atrocious. It was kinda in the $8 super cuts range. I hardly trusted them to give it another go. If you did this once, why would I let you take scissors up again? So, I headed to Rolf's and $85 later, I had a real haircut and style. Sent a letter to the management of the salon...still waiting to hear back from them...