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  • First, let me start by saying that our tour guide was absolutely phenomenal she was very knowledgeable and nice my problem is with the company itself. First none of the stops are labeled and when you ask where the stop, is you are directed all over the place and nobody can give you a clear answer. We needed to redeem our vouchers and the employee called the nearest stop to let the person know that we were coming but the person left their stop and even after waiting 40 minutes, the employee never came back. All together, we waited for an hour for the bus to come and every time we called their customer support line, we were told 5 more minutes. The bus is very old and hot and you can barely hear the tour guide because the system is very crappy and it keeps cutting in and out. Overall, I feel then my money would have better be spent somewhere else. This company needs to make sure that their employees are all on the same page and that they know what is going on as well as making sure that all the stops are labeled from the strip so the people do not have to run around in 117 degree heat to try to figure out where to go.
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