My past three visits weren't great, not referring to customer services but about my drink. My Freddo was water down three times, if that was going to happen again I wasn't going to return. That wasn't the case this time, it was thick the way I like it. Also during my wait the employee went out of her way and struck up a conversation about how to kill boredom during the winter. She gave me a lot of great ideas for my kids. I will be going back.