I have liberty mutual insurance n needed roadside assistance. I received a text that it will arrive at 1:20 (which is a 91 mins wait time). At 1:30 I called when there's no tow truck in sight and they said there's no way, they are backed up and the tow truck will be there in another 45 mins!
Wtf! After waiting for another 45 mins, I called 777 auto back, they put me on an eternity hold and came back said " driver will be there in 20 mins!" CLICK N HUNG UP! How RUDE!!!!
Guess what, it's not 20 minutes it's another 45 mins!!!
Damn! I waited more than 3 hours by my car!!! I had a flat! Those nails!!!!!!
Yes they are very lucky to have a contract with the insurance co!
Why! Poor customer service, when you call it they are not the friendliest people because they know you are in a bind y you need their service!
Smh!
I see their reviews are not very good either!
I wonder why!