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  • Terrible from start to finish. I walked in and stood up front not knowing whether it was open seating or I needed to be sat. Two servers up front just looked at me until I asked if I could seat myself. After I sat down, my server (not knowing it at the time) came by about 3-4 minutes later and threw a couple napkins on the table. I assumed he was the busser and someone would come by to take my drink order. Then for the next 10 minutes, servers walking back and forth, actively not making eye contact. I finally got up and asked a random server if I could order. She just replied, "yeah". Then she sent over my server who was short bald guy who initially threw the napkins on my table without saying anything earlier. I gave him my order then had to tell him I would like a glass of water as well. My burger and fries showed up not 5 minutes later. They showed up too fast. When I tasted my fries they were cold and my burger was just not good regardless of the fact that it had a crap ton of toppings on it. I felt as if it was an extra of something that was cooked a half hour earlier. I flagged down my server a minute later asking for ranch to mask the cold fries. By the time he came back with the ranch, I had already finished half my burger. I saw him just chatting with the cook in the kitchen window. The ranch tasted rancid so I didn't use it. The server didn't come by again until it finally dawned upon him to check on me 15 minutes later. He looked at my plate and said, "well apparently everything is good" since I finished most of it as I was starving from just getting off a very long flight. I then asked for my check. That was the quickest part of the entire experience -- him feeling the need to get me out of here as soon as possible even though the restaurant was dead! I am a manager in the hospitality industry so I don't like to leave comments like these, but this definitely needs to be said. There is a serious lack of training here. It is for that reason I also don't like to complain because I have to listen to people complain all day at work about petty crap. I would highly advise again eating here.
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