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  • WORST CUSTOMER SERVICE WE'VE EVER EXPERIENCED. TWO HOURS OF PHONING TO TRY TO GET THIS SORTED OUT. We tried ordering food at 7:30. The food arrived at 8:30. It was the WRONG order. I called to let them know. They said they would call the driver. We waited and waited, no call back. We called them again. They said the driver was on his way (presumably with the right order?). We waited. We called again at 9 (an hour and a half after ordering). They didn't seem to know what I was talking about. I explained again. They said they'd call the driver. We waited. We called again, explained we received the wrong order. They put us on hold for a long while. By now it was too late; we said we wanted a refund. They said we would have to return the food--wow!!! The driver picked up the food at 9:30--of course did not happen to have the correct order for us. So now I'm waiting to see if they're cancelling the Visa charge--if they charge me, I'm calling the Better Business Bureau.
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