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  • Well this was the 7-8th time I've taken my Ridgebacks to this place since 2011 for boarding/shots/etc. The first couple times, the front desk girls were remotely pleasant. It has always been the same 2 girls.... this skinny white girl that looks like one of the Olsen twins, and the other is Hispanic or Armenian(she has jet black hair and is wearing 14lbs of makeup). Since about 3-4 times ago, the attitude and crabbiness has surpassed the the bargain boarding price per night. Never a "Hello" or a "How are you doing?" Never smiling or anything positive to say.... keep in mind, you're dropping off your FAMILY PET with them. They should be nice and make you feel comfortable. Nope. Always little negative comments here and there.... on top of charging me wrong(never apologized) 1 visit, and then shouting at me to pay the amount she (black haired girl) missed on the next visit. I picked up my dog today after boarding for 5 nights. The negative attitude was too much this time. The black haired girl just has a mean asshole personality. I witnessed an 80+ year old woman leave, while explaining she'd be in next month to pay the remaining balance of her bill. As soon as the door closed behind her, the black haired girl said to the girl that was ringing me up, "who cares if you have other bills/stuff to pay? Just pay your damn bill here." The other girl that rung me up just gave a look like she was embarrassed cuz of the comment(the girl ringing me up is actually nice the couple times I've seen her) I will not be back(as I'm sure by the way we are treated, they'll be happy about that).... but they need to be aware that they are losing business. My old landlord that referred me years ago doesn't go there anymore either. She stopped after the first time she dealt with the black haired girl, stating that she didn't trust her yorkie with someone that has an attitude like that. This review is based solely on boarding/shots and the overall customer service experience, NOT the vets or their work.... but custie service should be a priority since that's the face of the business.
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