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| - I have been a dedicated shopper at Winners, HomeSense and Marshall's for many years, I enjoyed shopping there because of their prices. My views on how they treat their long time customers however is another story.
When I was in the Warden/Eglinton HomeSense store shopping awhile back, I reached up for a large (what looks like an one piece vessel) on the top shelf, as I tilted it to take it down, a lid fell hard on my head just above my left eye. I yelled in pain, an employee and store manager ran over to assist me. A bump the size of a small egg appeared within a couple of minutes. When I got home the area was purple and blue. I suffered a concussion with headaches, dizziness, nausea and loss of focus for at least 6 wks and not feeling myself for months after that. I had to seek medical help. This was brought to the attention of the District Manager/head office.
I pointed out if the vase with loose lid had been secured and placed on a lower shelf this would not have happened, they barely acknowledged this. The team handling this was intimidating and unsympathetic, I couldn't believe the callous way I was being treated. They were insinuating that I was exaggerating the symptoms and making me feel like a liar, even though the store manager and store employee witnessed a bump appearing before their eyes. I had pictures showing a quarter of my face being blue and purple.
They offered me a $200 gift card, I finally accepted the gift card because I did not feel well enough to take it any further. This is laughable considering the pain, trauma and stress I went through and still continue to experience its residual effects. This has taken time away from my children, families and friends
Wow.. and to think I was naïve enough to think that they would have the integrity to treat me with some respect and dignity...
L
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