My husband uses this florist on a regular basis. This time there was a small issue with the flowers that arrived so I called to let them know. They not only apologized but also replaced the arrangement -actually offered to do it right away on Valentines. I told them I knew they were very busy and that Monday was fine. As promised they brought the new arrangement out on Monday, however they went above and beyond because it was even more fabulous than the one ordered. Obviously they care about their business and customer satisfaction-that can be hard to find in this town. We are loyal customers for sure now..Thank you Flowers By Michelle!