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| - I wish I could give this location a ZERO. I have a family plan with 9 lines, bought all iphone 6 plusses, and each an expensive case, not to mention previous ipad purchase, etc.
My daughter went in to have them remove the extra protective glass piece they put on, as it was coming loose where the rep had put the tape to adhere it in the first place. This is normal wear and tear and less than 1 month. She was told by the lady (Rosie) with me standing there,
that if we had any trouble to come back. This issue happened while out of town and she took it in upon her return home.
The man was leaning on the counter, did not offer an "I'm sorry", not even a shallow one, said she had to file a claim with Zag, she explained that it was not broken and Zag does not cover normal wear and tear anyway. They put it on, no one asked them to.
He told her snidely that they did it for her as a courtesy, and it is my feeling that this was not a courtesy but an injustice that needs to be corrected immediately. He identified himself as a store manager. Not good to see a store manager leaning on the counter. Bad example for employees. My daughter mumbled "this is ridiculous" and headed for the door. She held the door for a woman and her daughter, and said they are useless in there, and left.
She was already off the sidewalk and into the parking lot when the manager came bursting out and told her she was not welcome back in that store.
I have news for you, Jeff, I'm on my way to the store right now and we will see who isn't coming back to that store. The customer is always right.
I have emailed the regional southwest president, Eric Reed, (for those of you who'd like to do the same.)
I would like to say there are 3 outstanding reps that I know of, over there, Jason, Rosie and Dwight. If you must go to this location, ask for one of these reps. You will have a positive experience.
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