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  • Under new management spelled disaster on my last visit to backrubs and bodyworks. I previously enjoyed getting the hot stone treatments here. Since they have changed management they have also started doing their hot stone massage all together different then what I was use too. Currently the "Hot Stone Massage" only uses the actually hot stones for the last 20 minutes of the session. This was such a let down. The woman who gave me the massage was very rough and rubbed everything but the kitchen sink on my back!!! Nothing about this was relaxing I was more stressed afterward than I had been before. One thing that boils my blood is when the manager of an establishment tells me something is "too expensive" I never know if its racism, sexism, classism or ageism, that would make them say a thing like this to me. After suffering through a brutal massage I went over to a display of aromatherapy I wanted to purchase a bottle. Instead of assisting me, the manager said "those are too expensive." Needless to say Backrubs and Bodyworks has forever lost me as a customer. When I exited Backrubs and Bodyworks the security guard at the front desk said very ignorantly."I don't know why any one would want to do that, it's a waste of money." Harassment from security guards and being talked down to by the manager was enough to have me in near tears. This all happened in June my last visit was a birthday gift from my boyfriend. I wanted to appear as thankful for him treating me to this massage, but I broke down when I got home and told him what a horrible massage I had. No worriers though for Christmas I got a gift certificate for Massage Envy.
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