2nd time at this location... won't be going back. It's a chain so I didn't come expecting much, but service was just bad. The food was as expected not the greatest but fine. The problem is service. First off the waitress, Melinda, comes to the table complaining but at least tries attempts at humor to offset it. Not the best start but I can accept it. Then she messes up my wife's order, but she owns up to it and brings out the fries that my wife ordered, again not ideal but fine. She offers another loaf of bread, I say sure but it never came. I ask for some extra sour cream for my baked potato before I even start my steak and she asks me if I still want it as she's asking me if I'm ready for the steak because we're clearly done. Not once were our drinks refilled but it would be hard to do since you know she check on us once (when she offered the bread and I asked for the sour cream) before offering the check. The kicker is she charged us for the fries that she screwed up the order on. I never complain or make a fuss at restaurants like the last time we were at this location. But that's 2 in a row with 2 different servers. Never had any issues at the eastside location.