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  • Update with America's Best. After my last review on July 11th, I was contacted by Nancy, a regional customer service exec for America's Best who wanted the opportunity of making things right. After discussing the issue with her, she had a district manager (for the entire Valley) named Jayson contact me. My conversation with Jayson went well and the first thing he did was to sincerely apologize for the negative customer service experience that my wife went through. A great first step. Second, Jayson asked for additional details concerning our negative experience so that he could share this with the store manager. Third, Jayson offered my wife a new eye exam and a free set of frames and lenses. Fourth, Jayson wanted to meet personally (he drove over from Phoenix to do this) with us when we went into the 1155 South Power Rd location of America's Best. My wife accepted Jayson's offer (minus the eye exam as she had already received one from a competitor the day I wrote my last review.) and we met with him and Gloria, the store manager. They (also, the front desk staff appeared to have been given a customer 101 refresher as they treated each customer entering and leaving their store to common courtesy and a smile which was a BIG improvement. After our meeting with Jayson and Gloria, my wife picked up her new glasses a little over a week later and after some small adjustments to the frames, she's very happy. Equally important was the sincere apology received by Jayson and Nancy and the much improved customer service at that location. Jayson also (I admire his candor regarding this) said he used my negative review as a training tool on how not to treat customers. The fact that America's Best stepped up to the plate, sincerely apologizing and asking for the opportunity to make things right is very important to us. Many thanks to Nancy who got the ball rolling, to Jayson who took ownership and went out of his way to help make things right and to Gloria, the store manager who followed up with my wife.
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