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| - My quick summary: Great food, good prices, but lacking in service.
I love the F&E brand. My fiance & I have been shopping with them for a couple years now. We recently moved close to this location, and find it lacking compared to their other stores.
The food is great. It's always fresh & the F&E brand doesn't use any additives or preservatives. So not only are you eating well, but you're eating well for a great price. The food isn't expensive, which is hard to find for more organic foods. And their friends program makes even better. They give you money back, you can load coupons directly onto your friends card, and they send you coupons every week.
However, this location's customer service is lacking, especially at check out. It drives us crazy, because even if there's no one else checking out, they hardly ever offer to help with that. They have offered a total of two time. And both time we'd pretty much finished bagging already, so thanks, but no thanks. Other stores have employees that jump right in & start helping before you've scanned three items, intead of towards the end of a basket full of groceries. If they could focus more on this, the experience would be a thousand times better.
My only other complaint is the gluten free section. It's a bit lacking. I love to make baked goods from scratch, and they do not carry enough gluten free flour options for one-stop shopping. Considering their brand is really focused on healthy options, etc, I find it a bit surprising that they do not offer more options. Their website does list all their gluten free food, but it's hard to bake from scratch when you have no tapioca flour or millet flour, etc.
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