| rev:text
| - I was another Groupon customer -- and was very disappointed in more than one regard:
When I called to schedule my appointment, I was told I would have to schedule it online. Which I did. We emailed back and forth as they required further information-- and I THOUGHT I was scheduled. Since they run their business via email, though, they required additional information. This request ended up in my spam folder and was never received. They never followed up. I thought we were good-to-go, so I took the day off from work and arranged to be there for the cleaning.
The day prior, I received no email, no phone call, nothing. The day OF, I called to see when their arrival time was, and they didn't have me scheduled. Apparently, since they never received a response to their last email, I was no longer scheduled. There was absolutely no follow-through.
Anyway, when I called, the person on the line (Holly) explained why I wasn't scheduled, made no attempt to apologize, and was condescendingly defensive in how the situation was handled. Several phone calls later, we rescheduled. Done deal.
But wait, there's more.
The night prior to the rescheduled cleaning appointment, I received an email stating that the phone numbers they had on record for me weren't in service and asked me to update them with my phone number, and of course, I did. This was the same number I provided them when I scheduled the appointment, when I rescheduled the appointment, had multiple conversations with them a few days prior, and the same number I called to inquire as to their arrival time the day of the cleaning. Holly, condescending as always, told me that my number wasn't good. Suffice it to say, I gave her a piece of what-was-left of my mind.
The cleaners arrived and did a sub-standard job, not for a lack of effort or professionalism, but for a lack of having the proper cleaning products. Having been clear as to what the cleaning would involve in my online request, you'd have thought they'd have what they'd need.
Debbie, the owner, came out personally to finish up the job a few more days later. (Yes, that's three days off of work to get my house properly cleaned. ) She arrived fashionably late, but she did an outstanding job and made every effort to make the situation right, shy of turning back time and giving me my three days back.
It was quite the ordeal -- an ordeal that could have been avoided if their office manager had any organizational skills OR people skills what-so-ever.
Will I ever use them again?
H*ll to the No.
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