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| - I have gone back and fourth on this one a lot and I felt I should just put my thoughts out there. I had the opportunity to upgrade to a slightly larger apartment in my complex back in 2014. First floor to second. I am physically disabled and am not able to move a lot of large and heavy items, especially up stairs. My partner was in the process of starting a new job and all these other moving companies wanted asinine rates to move in the SAME complex. I found this company on Thumbtack who provided me a quote. I called, set up and appointment and the owner came to visit. A VERY, VERY nice man. Very kind, listened to me, took a look at what we would be moving and provided me a quote. A quote at a VERY reasonable amount. I decided to go with him and booked it. I booked him easily a month in advance.
I am very peculiar about things. I wanted the move to be as smooth as possible and easy for them as well so we could just get it done. I had so much to finish that day to begin with, I just wanted to be said and done. I had everything boxed up, everything OUT in our dining room (except for bed, dresser, those understandable items). Not one thing was left out or something extra they had to do. Just out the dining room, through the door and to the truck.
Moving day, showed up an hour late. We had either a 7 or 8am appt, I don't remember. I waited till it was about 30 mins past the appointment and I FINALLY get a text after not answering my call and said will be there soon, another 30 minutes and still no show. Finally, an hour after appointment they showed. I was quoted and promised 3 guys, only 2 showed up. I did NOT get an apology (even though I was up at 6am to ENSURE everything was ready for them and ended up waiting). I got some sort of "well you know how it is, had a few drinks...." To me that is not a professional response. Any who, they did get right to work. They busted and got the truck loaded I believe in 90 mins or less truthfully. They moved and got it in. We made it to the new place which took all of 90 seconds to drive too and they immediately started unloading. Now, my complex has a 180 degree turn around at the landing so it does make things tricky for the bigger items. They did move up everything fast. However, one guy hurt himself on my couch DUE to being heavy and a reclining sofa (which was told during the initial quote appointment) and not having their 3rd guy. It didn't stop them.
This is where I got super frustrated. Now, I admit this IS MY FAULT. I SHOULD have asked in the beginning before I agreed to hire them. THEY ONLY ACCEPT CASH. I need to point that out as I did NOT have enough cash on me and was planning on paying with a credit card until my cash came in a few days later. This is NOT listed on their website and this information was not made known to me upfront. It was 2014 when we moved. A "professional" business should be able to accept cards, or at least tell the customers to keep in mind so they are prepared. I know if I ran my own business and wanted to be paid for the job, I would make important things like that known. I was able to write a check thankfully so that was not a problem, but had to move some things around pretty fast to be safe.
Overall: nothing was damaged. We had one or 2 minor scuffs on something coming UP, but my stairs with that turn at the landing is evil and I COULD NOT do it better myself if I tried. They cleaned up and all is fine. They were VERY friendly, and very fast. They did not mess around when they were here. There was NO hidden charges and what he quoted me is what he charged. Now, next time I move I will ensure I get it on a form or in writing to be safe. I learned a lot from this experience. But I did not get scammed out of any money.
To end, would I personally use them again? No. Just the being late, no apology or respect for my time even though I respected theirs, and the curve ball of ONLY accepting cash, that was enough dings for me. It really stressed me out in a time of big stress already and did not appreciate that. I only recommend that if you hire, just proceed with caution. That is all. Again, the owner is very nice. Just ensure you ask questions, get it in writing and cover your basis. I learned my lesson.
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