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  • We just bought a 3 year old home. the day after we received the keys, we had the carpets professionally cleaned. Horrific smell of dog urine came out and upon lifting a piece in our walk in linen closet, the backside of carpet..padding and sub floor was saturated in dog urine. We also found it in several other rooms (from the top side you could not see stains....when buying a home... Beware of any hint of dog urine or air freshness on wall outlets...could mean the sellers are hiding something and if they won't have it cleaned prior to closing...urine comes out in heavy scent when cleaned professionally)u This all happened on a Friday...I called two flooring companies, Carpets and More and Best Buy Floors. Rich of Carpets N More came out on Friday at 4:30 ( I called at 2:30). He measured and said to come in on Saturday to review bid. My girlfriend had recently installed carpet with them and I told Rich, I would like the same carpet (he did bring samples). Busy day on Saturday with my kids sports and band performance plus a huge thunderstorm...Carpets N More internet went down when I was in their store. Later that night after the store was officially closed, Rich had me come in to finalize. I had movers arriving Thursday and Rich made it possible to get in touch with the carpet manufacturers over the weekend to see if I could get carpet installed by Wednesday (or I would have to push move date or pay for furniture to be moved inside my home). Rich called me Sunday and said it was a 90 percent go for Wednesday installation but would confirm Monday that the carpet would be on the truck in CA Monday. Rich called Monday confirming it was in the truck and installation was happening Wednesday. The installers showed up at 7 am Wednesday and were done by 3:30. Thank you Rich for SPEEDY service. My family is happily settled in our house with fresh, clean (sanitary) beautiful carpet!!! Note: Lynn at Best Buy Floors Anthem was very friendly and great service..came out and measured. She called back within hours with a quote. They were a much higher bid. Lynn called on Monday to follow up. I told her we had chosen Carpets N More. Very professional of Lynn...she complimented Carpets N More and did not try to criticize to earn business. She also wished me the best in my new home...Very, Very professional!!!
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