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  • A friend took me to a Famous Dave's restaurant at a different location and the food was delicious. The services was remarkable. I noticed there was a Famous Dave's next to the Sam's Club on E Craig so after shopping at Walmart one Sunday I decided to call in an order. I was placed on hold for 10 minutes before they took my order and was about 5 minutes from the restaurant. I placed my order and when I picked the food up the wings were naked and I had asked for them to be sauced. The wings were very dark compared to what I had before. The guy took the wings to the back to get me some more but all he did was have kitchen toss them in some sauce. I tasted a wing during the route home and it was dry, so I tasted two more after arriving home and all of the wings were dry. I called the store back and spoke to the manager Ellie who asked for my receipt number and I explained they never gave me one. She insisted that they would have placed it in the bag and since I could not provide her a receipt she could only exchange the uneaten portions. I took the food back and pulled everything out of the bag to show her I had no receipt, she even looked in the bag. She took the wings away to make some more and asked was anything else wrong. I informed her that the baked potato was supposed to be butter and sour cream only but they had given me cheese and bacon and asked if I could have butter and sour cream and she said yes and put the container in the bag. Ellie then asked if she could give me a dessert for the mix up, I said thank you but that would not be necessary and asked if I could have a fresh potato and she said of course and tried to get me to keep the original potato that was not cold. I told her that I did not need it and she insisted I could warm it up for later and I said no thank you. I get the food home and it was poor quality. I am so disappointed that I will never eat at a Famous Dave's again and this is unfortunate because I was going to arrange for catering at work.
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