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| - I have had a few bad experiences at this location. Usually it's an incorrect order. But today took the cake. I went to the drive-thru and ordered 2 Big Macs and a Large order of fries. They asked the car in front of me, and myself to pull around and park in the "reserved for drive-thru customers" spots. I did. The gal came out and gave me two bags. I asked, are those Big Mac's? She said yes. I went home.
Upon arriving at home and opening the bag, I discovered that she had actually given me the wrong order, which meant she gave the wrong order to the other car also. So, I went back inside.
I went inside this time and explained the situation and showed her my receipt. I was apologized to repeatedly and was offered a free drink while I waited. I refused. Soon, the Manager brought a single bag out and apologized again. I asked if my original receipt was in the bag, because I wanted it. She said, "No." and went to get it. I took the receipt from her, and only then, did she ask if there was anything else she could do for the inconvenience. I said, "No".
This is a BIG difference between McDonald's locations and other establishments. At some places, when they screw up, they will give the customer a coupon for a free meal or in the case of Smashburger, two $5.00 coupons. Not so at a bottom-of the-barrel chain like McDonald's.
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