I'm a Hertz Gold club member so renting from Hertz is super easy. My name is on the display board with car location. The keys are in the car and it's always clean and smell free. Upon exiting the garage they offered water bottles! The full size car fit 5 people, 2 big luggage, 4 small luggage and 1 bag. When returning the car there was no line and the employee was super friendly. Remember to bring your gas receipt in case you don't drive a lot of mileage they may still charge you.