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  • I usually don't give bad reviews but I couldn't keep quiet about this one. The story actually starts a few weeks back. My brother and I went through there drive through and ordered 2 carne asada burritos. We asked the girl of we could have the meat made crispy. She said it was too busy at the time but if we call ahead next time they could do it. Cool, no problem. So a couple weeks later my brother calls ahead likes she told us to. A guy answered the phone and told my brother it was too busy to take phone orders and just hangs up on him. My brother was pretty PO'd but I thought maybe my brother was rude or something. A couple days later I thought I'd give it a try. I tried to call on my order but the first time she hello waited for maybe a second or two and "click". She hung up the phone. OK no big deal so far. I call back and she answers "hello" with an attitude. I asked her if I could place a phone order she says "yeah". I was like OK let me have 2 carne asada burritos with meat made crispy. She says that she doesn't think they can do that. I asked her if she could find out. She says she'll write it on the ticket but the cooks probably won't want to do it. I'm getting pretty upset by this point because not only is she being difficult she's talking with an attitude the whole time. Finally she tells me the total and that it'll be ready in ten minutes. Ok. When arrived I dealt with a short heavier set girl. I don't say that as an insult but for identification since she didn't have a name tag to identify her. Her greeting was simply "are the guy that ordered the burritos"? I said yes. Keep in mind that the whole time I'm there she's having a personal conversation on her cell phone. I pay for the food and she grabs the bag and hands it to me. I'm looking in the bag to make sure everything is in there. No salsa. I asked her if I could have some. (And I've been really nice this entire time by the way) She's got a whole tray of pre made green and red salsa sitting right next her. She looks at me annoyed since I further interrupted her conversation and points to the "salsa bar" and says you can serve yourself there. I looked at her like "are you serious right now" and she just rolled her eyes and sat down in a chair the have next to register and kept talking about her friend from Sonora who's have family issues. She to continue "con el chisme" I was like forget it I'm outta here. I was really close to telling her off but there was a really nice older couple in the dining room and and I didn't want to make a scene and ruin their dinner. So I just left. Well I get home and my burrito doesn't have crispy meat. It want that they were too busy because the place was dead when I arrived to pick up my order except for that couple that I mentioned. She just didn't want to do it. I know they can because there done it before. As far as the food goes it's not terrible but but it's good enough to deal with bad customer service. It's too bad I won't be back as long as that girl works there. She gives that restaurant a bad image. They need to get rid of her ASAP. I own a business and if any of my employees treated one of my paying customers the way she did she be fired on the spot. I'm giving 2 stars because the food is decent but bad employees give me a bad taste in mouth.
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