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  • Don't stay here! Disgusting rooms for a lot of money! My husband and I recently stayed here for his 35th birthday for one night. Since it was a special occasion, we decided to splurge on the room (nearly $350 for a king, fountain view room - that's with the M Life discount). We live in AZ and typically visit Vegas 4 times per year, so this was not our first time here. Our first room was 16070. Upon walking in, the room reeked of mildew. It smelled like the carpet had been flooded for weeks and then dried off and put back to use. We called the front desk and they moved us very quickly to a different room just down the hall (16048). This room did not smell....or so we thought. After being out and about and returning to our room after midnight, we just wanted a good night's rest. We climbed into bed and realized that the sheets and bedding all reeked of mildew as well!!! DISGUSTING!!! Seeing as it was so late and we were exhausted, we did not want to call housekeeping and wait for them to strip our seats or have to pack up and move rooms once again. So, we both slept uncomfortably fully clothed. Isn't the purpose of a hotel to provide a comfortable night's stay? Also, if you choose to stay in a fountain room, they do not tell you that you will hear the music from Drai's day and night club across the street at the Cromwell all day and all night long (until 4am). It would have been nice for someone just to inform us of this and give us a chance upon check-in to switch rooms. I called guest relations to complain about my stay. What did they offer me? An upgrade to a junior suite for 2 nights if I came back and paid to stay in a standard room. This is just ridiculous. I would never return to the Bellagio for $350 per night ever again. I was never offered any type of discount or compensation for my horrible experience. This hotel is supposed to be a 5 star hotel. Clearly, neither it's standards nor customer service are 5 stars. Save your money and stay somewhere else where they value your loyalty and money.
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