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| - I almost had to pinch myself to see if I was dreaming. Walked into Bank's Oreck, and a representative from the Midwest was there to greet and assist me. He assessed my needs by asking a few questions, then directed me to a couple of nice choices. I purchased a Royal Lexon S15, and can hardly wait to use it.
There was a problem when I opened the box at home -- a wand and 3 or so key attachments were missing. I called, and Sevan handled the call courteously and displayed an interest in resolving the issue even though he stated that that model was sold out. He promised to work on getting the missing parts.
Early the next week, I decided to return the unit as I really needed to vacuum my new home. Emily was working, and went over backwards to compensate for the inconvenience. She was willing to comply with the return, but asked if I would keep it if she found the parts. Then, taking a head from a floor model of a different Royal, and grabbing the other brushes and an even longer wand from around the store, she put together my package. It was even a bit better than the original would have been, but it was no problem for her. She even threw in a package of replacement bags for the trouble. We ran the vacuum to see if it worked, and it did.
As mentioned, I almost pinched myself to wake up from the dream. The level of customer service is outstanding here. It is like going back in time when people in general took pride in their work and had real work ethics. Thank you sooo much, Emily, Sevan too!
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