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| - Went to Costco last night around 7:45 to pick up a few things. As I was finishing up (around 8:20), I turned the corner where the fruits and veggies are to grab some carpet cleaner from the back. One of the employees (based on the name tag, some sort of assistant manager), told me "we're closed back here, what are you looking for?"... me: (confused, looking at watch) "carpet cleaner"... his response: "oh we don't have any of that annnddd we're CLOSED".
WOW- look, I understand that your store closes at 8:30, but not every person gets out of work at exactly 5PM during the week. PLUS- I overpaid for an "executive" membership that I didn't ask for in the first place (I wanted the $55 one, but the guy signed me up for the $115 executive membership and I didn't find out until I checked my account online the next day- oh well, not worth the fight)... But now this?
Costco, take a page out of Nordstrom Rack's book- if a customer walks in to their store 1 minute before close, they let them shop UNTIL THEY ARE DONE SHOPPING. Don't close up sections of your store while customers are inside just to save a whole 10 minutes on your commute home.
And to the rude assistant manager: dude... put a smile on. Everyone has bad days (I get it), but a smile and a positive attitude goes a long ways (especially when you work in customer service).
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