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| - Let me start by saying I AM a fan of SNOOZE - (and for all I have to say you may want to take a snooze- or heck, you may even snooze before you're done reading...but) I have been to SNOOZE a myriad of times - and GENERALLY the food/service is outstanding. But today....eh not so much. Today is my daughter's birthday. She wanted to celebrate with a breakfast instead of the traditional dinner...and she wanted SNOOZE. (YES!- I thought to myself...love Snooze). I went online to see if I was able to make a reservation. Unfortunately, no. No reservations are accepted. No worries, my hubby and I will get there when they open and get a table for 12. Well, we got there about 7:20ish and they were already getting busy. Good thing we got there early, right? That really didn't matter, although they(Snooze peeps) were kind enough to let us wait by the window, they really didn't want to hold a table for that many for that long a time. People were to come about 8am - which was about 40 minutes from then. When I asked if they use the tables, would we still be able to get seated when everyone arrived. I was told the turn around is usually about an hour so there would be a few minute wait. (WAIT? That's why we arrived early - - so we could get a table large enough to accommodate our family). Okay...I didn't want to be unreasonable or worse a B-WORD - so I said...well, okay....well, see how this works. If timing were to be on our side, the tables should come free before everyone arrived. EH..not so much. That's okay... I DO realize the world doesn't revolve around our family. SO.....we waited.
And waited!
.....and after asking (twice) if they could give an estimate on how much longer we'd be waiting ----well, they were kind and said it looks as if the people were getting ready to leave.
We waited....and waited some more....until finally, yes!, we are able to be seated.
The server, whose name I did not see, already seemed stressed....(trust me, I know stress, so I can spot it!) He was quick to ask if we wanted anything to drink. Coffee, coffee, coffee is our reply...
Several minutes later he comes with a dark beverage that should be hot - but isn't and should be coffee - but it is not. When we ask if we could have some hot coffee instead of the tea that was brought to us, he argued a tiny bit and said, "no, it's coffee, it came from the same section" - I was a bit perplexed and honestly, I really did not want to be a B-WORD but I didn't understand the "same section" comment nor did I grasp the thought that he didn't get that if everyone said it tasted like tea, why he didn't just say, I'm sorry, I'll bring another cup. He repeated the "Same section" comment and then said something about maybe we weren't used to their particular coffee bean. You know they grind it themselves (sarcasm noted). While he was trying to figure out the coffee/tea thang, many minutes have past...we still haven't ordered and quite frankly I was wishing we had gone elsewhere. While we did eventually get real coffee, that wasn't before he told us that he tasted it and "it IS coffee." Implying, I suppose that we don't know the difference between coffee & tea. I assure you, you don't need to be a coffee AND tea connoisseur, to know the difference!
Okay, we order, he starts at the other end of the table...no problems here....until, he gets to my dad, who is sitting next to me. My dad is 84 years and, as people might be at that age a bit grumpy & hard of hearing- oh yeah, and set in his ways. He has every right. He doesn't like butter or anything that tastes like butter so after he ordered I said to the server just that - please don't cook in butter...perhaps basted? The server, said to me, rather curtly, he wants to hear it from him(my dad) because too many people ordering will surely make it wrong and he wants to be sure he gets what he wants. He actually reprimanded me for speaking on my dads behalf. He very well dismissed me and only wanted to speak to my dad. I KNOW this as true, because, well the server told me so. HELLO! I was aghast that this server would say this to any customer. I then asked him if he were having a bad day, because it seems as if he was annoyed before he started taking our order. I was trying to break the ice but he wanted no part of this. He quickly - and I mean quickly(!) dismissed me & my comments and said that (again) the coffee was is the same section. Okay maybe this is some kind of restaurant lingo that I am not privy to - however, he seemed bothered by the coffee tea thang. By this time we were happy with our coffees and just wanted to celebrate the birthday.
Fast forward - we get the ordering done, they brought the food out in a more than normal time frame - but given there were 12 of us, that is to be expected.
I have to wrap this up, It's too long. Basically, some of the food was cold (maybe it was in the "same section" but they did take it off the bill. Would I go back? Yes, but not with a large group.
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