I have given this applebees so many chances but this night did it for me. We walk in, and they aren't busy. I waited at the hostess counter for 8 minutes before someone came. Got seated, no silverware or napkins, asked for them, they said it's gonna be a bit... What? Food was disgusting and cold. We had no refills on drinks, server never came back after dropping off food. We paid and left will not be coming back. Talked to store manager and she was nice but this happened 3 times to us where the service was terrible and it wasn't busy at all.