My child's paediatrician, Dr. Lau, is great. And that is the most important thing. The nurses are also energetic and seem to really like kids and they have a good rapport every time we come in.
The receptionist is quite rude, almost never picks up the phone and doesn't acknowledge or even look at you when you come in! Sometimes I'm standing there for quite a while and I'm not sure if I should interrupt her to say hi because she doesn't know I'm there, or if I should wait, or go sit down.
As well, they always run behind. I completely understand that some appointments may be longer or faster based on the needs of the patient, etc., but sometimes I'm the first appointment and I'm on time, and it doesn't seem like the first appointment should be late??