Walked in and did not get greeted by anybody there I walked over the the front desk to look at their menu of services because I wanted to get a full set done and see what else they had to offer. So clearly I have never been in before. There was a lady at the front with a client and someone else giving a pedicure. I get it that they were both busy but I work in a similar industry and I think greeting the client when they walk in that door is a huge deal. That's the first impression you make on somebody. So for them to not acknowledge me was ridiculous. So I sat there and waited about 5 minutes... still nothing. So I will not be returning to this location when I can get sns nails done at herbal nails and they do a great job and are friendly. I just wanted to try luxe nails because I've heard such great things and read great reviews. But I am giving them one star based on my customer service experience.