Horrible experience today at Dillards at the Galleria Mall in Henderson, Nevada. Just trying to exchange a nightgown that my husband had purchased for me today and was helped by the worst sales person ever, Judith and then her "manager" Tom. It took over an hour to return the item and then I ended up buying more items just to try and make it easier to return since it seemed like such a difficult thing for them to do. Judith had no clue what she was doing and the whole time kept going on about how the return didn't work and not to say anything about her being so useless because she did want us to get her in trouble. She finally said "ok to do this return to get your money back (a whole $1.23) you have to go up stairs to do it, because I can't get it to work. If you want the money you can go upstairs or just buy something else." I decided fine I will just buy another one to make it easier and so I could get the heck out of there. I gave her the second nightgown which she then rang it incorrectly. By that time my husband and I had it, and asked for the manager.Tom (the manager) came by and was as unhelpful as Judith. Tom did more than 5 transactions just trying to figure out how to return the item and purchase the new item with the credit. Tom then thought that a great topic of conversation while doing this was to tell me and my husband about how bad of a day he was having and how his eye hurt and he was having issues with it. After over 40 min. finally we thought that our misery would be over but then Tom gave us back the incorrect change (trying to give us back $37 out of $100 and not the correct $62) not once but twice, till my husband insisted that he count it again. The third time Tom counted out the change it was correct (the $62) and our nightmare was over. We love shopping at Dillards but after this our business will be taken else where as the customer service is just no longer up to par.