| rev:text
| - I seriously SERIOUSLY wished I had read the reviews before buying the voucher from LivingSocial....I never would have done it.
I got the weekend voucher, that included a free bottle of alcohol, front of the line passes to some clubs, and two tickets to a show. I call to make a reservation, and spoke with a gentleman, I gave him my voucher #, and told him the weekend I wanted. He told me I would have to purchase an extra night for that weekend because it was super busy.. (um wtf? That doesn't even make sense!) So whatever, it was for my boyfriend's bday, so I shell out another $100 for the night, plus taxes and fees..$207, plus the voucher came around to $650!!
So I paid the extra night, and I asked him to email me a receipt/confirmation-a week goes by and nothing. So I call, now I'm dealing with Brittany, she confirms my email was wrong and was going to resend it. Another couple days, nothing. So I call back, Brittany again, she said she'll send it. Finally, I get a confirmation...no receipt. After a MONTH, I finally got ahold of Brittany and she emails me my receipt...the next day, I receive an email from Krystle that has a condescending tone about my receipt being emailed yesterday (day late and a dollar short, honey). She also informs me that whoever took my reservation, did NOT note that I got the deal that included show tickets and he didn't charge me the tax/fees for those...so she has to charge me another $15. Are you kidding me?! How do you not know, when I gave you the voucher #?
Out of curiosity, I email them one last time before we check in to see if the hotel will hold a credit card number from us for incidentals. Krystle responds, they "might" hold $100/night. How do you not know?!?! (BTW, they hotel did NOT hold a cc for incidentals, that was a nice surprise)
Ugh, so I'm supremely irritated at this point. We check in, and at least the MGM Signature staff were really nice and accomodating. The room was nice, it seemed clean enough...but of course, no show tickets in the room. Of course, I have to call them and they have to come and hand deliver them to us. It's just so inconvenient, and unorganized. Oh, we also found unidentifiable bugs in the room :-/
They also apparently only use Peter Borawski's email address. Why they don't have their own? I don't know, I don't know what kind of operation they're running, but I think a band of chimpanzees could do a better job. The fact is, when you're in the SERVICE industry, **customer service** should be your first priority.
STAY AWAY!! You're better off booking with the actual hotel, at least you'll get service and what you pay for.
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